Last updated: 23 August 2026

1. Introduction

Sani Pass & Lesotho Private Tours (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what personal information we collect, how we collect it, how we use and protect it, and the rights you have over it.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and any other applicable data protection laws. By using our website or making an enquiry or booking with us, you agree to the collection and use of your information as described in this policy.

2. Who we are (Responsible Party)

The responsible party for your personal information is:

  • Company: Sani Pass and Lesotho Private Tours (Pty) Ltd, trading as Sani Pass & Lesotho Private Tours
  • Address: Himeville, KwaZulu-Natal, 3256, South Africa
  • Email: info@sanipassprivatetours.com
  • Telephone: +27 33 702 1846
  • Mobile / WhatsApp: +27 82 306 0000

If you have any questions about this policy or about how we handle your personal information, please contact us using the details above.

3. What personal information we collect

We collect only the information we need to respond to your enquiry, arrange your tour, and run our business. This may include:

Information you give us directly:

  • Your name, email address, telephone or WhatsApp number, and country of residence
  • Your travel details: preferred dates, group size, starting point, and the tours or activities you are interested in
  • Payment information needed to process a booking (see section 6)
  • Any additional information you choose to share with us, such as dietary requirements, mobility needs, or the reason for your trip

Information we collect automatically when you visit our website:

  • Your IP address, browser type, device information, and operating system
  • Pages you visit, the time and date of your visit, and how you arrived at our site
  • Cookies and similar technologies (see section 9)

Special personal information:

Some information, such as health or medical details relevant to your safety on a tour, is treated as special personal information under POPIA. We collect it only where you provide it voluntarily and where it is necessary to arrange your tour safely, and we process it only for that purpose.

4. How we collect your information

We collect personal information when you:

  • Complete an enquiry or contact form on our website
  • Email, call, or message us on WhatsApp
  • Make a booking or payment
  • Subscribe to updates or communications, if offered
  • Browse our website, through cookies and analytics tools

5. How we use your information

We use your personal information for the following purposes:

  • To respond to your enquiry and provide you with a quote
  • To arrange, confirm, and manage your booking, including making reservations with accommodation and activity providers on your behalf
  • To process payments and refunds
  • To communicate with you about your tour, including changes, reminders, and practical information
  • To keep records required for accounting, tax, and legal compliance
  • To improve our website, services, and customer experience
  • To send you marketing or updates, where you have agreed to receive them (you can opt out at any time)

Under POPIA, we rely on one or more of the following lawful bases when we process your information: your consent, the need to perform a contract with you, compliance with a legal obligation, or our legitimate business interests.

6. Payments and card data

Payments on our website and for your bookings are processed by our third-party payment provider(s), and, where applicable, the banks and card networks involved in the transaction.

When you make a payment, your card and payment details are collected and processed directly by the payment provider through a secure, encrypted connection. We do not store your full card number or card security details on our own systems. We receive only the information we need to confirm that a payment has been made, such as a transaction reference and confirmation of success or failure.

Our payment provider processes your payment information in line with its own privacy terms and applicable payment-industry security standards.

7. Sharing your personal information

We do not sell your personal information. We share it only where it is necessary to arrange your tour or to run our business lawfully, including with:

  • Accommodation and activity providers (such as lodges, guest houses, and partner operators) so they can hold your reservation
  • Our third-party payment provider and relevant banks, to process payments and refunds
  • Service providers who support our business, such as IT, hosting, and administrative providers
  • Regulatory, tax, or law-enforcement authorities where we are legally required to do so

Where we share information with third parties, we take reasonable steps to ensure they are required to protect it and to use it only for the purpose for which it was shared.

8. International transfers

Because we arrange travel across South Africa, Lesotho, and occasionally Eswatini, and because some of our service providers may operate outside South Africa, your personal information may be transferred across borders. Where this happens, we take reasonable steps to ensure that your information continues to receive an adequate level of protection, as required by POPIA.

9. Cookies and website tracking

Our website uses cookies and similar technologies to help it function correctly, to remember your preferences, and to understand how visitors use the site so we can improve it. Some cookies are necessary for the site to work, while others help us with analytics and marketing.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

10. Data security

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. These include secure hosting, encrypted connections where personal or payment information is transmitted, and restricted access to information within our business. No method of transmission or storage is completely secure, but we work to protect your information and to keep our safeguards under review.

11. How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this policy, including to provide our services, to meet legal, accounting, and tax obligations, and to resolve any disputes. When we no longer need it, we will securely delete or anonymise it.

12. Your rights under POPIA

Subject to applicable law, you have the right to:

  • Ask what personal information we hold about you and request access to it
  • Ask us to correct or update information that is inaccurate or incomplete
  • Ask us to delete information where we are no longer entitled to keep it
  • Object to the processing of your information in certain circumstances
  • Withdraw your consent, where we rely on consent, at any time
  • Lodge a complaint with the Information Regulator (see section 16)

To exercise any of these rights, please contact us using the details in section 2.

Our website may contain links to other websites, such as partner operators or review platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing any information with them.

14. Children’s privacy

Our services are aimed at adults. We do not knowingly collect personal information from children under the age of 18 without the involvement of a parent or guardian. Where a booking includes minors, we rely on the booking adult to provide their information and to have the authority to do so.

15. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page and publish the revised version on our website. We encourage you to review it periodically.

16. How to contact us and complaints

If you have any questions, requests, or concerns about this policy or your personal information, please contact us:

  • Email: info@sanipassprivatetours.com
  • Telephone: +27 33 702 1846
  • Mobile / WhatsApp: +27 82 306 0000

If you believe we have not handled your personal information lawfully, you have the right to complain to the Information Regulator of South Africa:

  • The Information Regulator (South Africa)
  • Website: https://inforegulator.org.za
  • Email: complaints.IR@inforegulator.org.za