Refund Policy

Last updated: 23 August 2026

This Refund Policy explains how cancellations and refunds work for tours booked with Sani Pass & Lesotho Private Tours. It forms part of our Terms and Conditions and should be read together with them.

We keep our refund terms simple and clear. The amount you get back depends on the type of tour and how far ahead of your tour you cancel.

1. How to cancel or request a refund

To cancel a booking or request a refund, please contact us in writing:

• Email: info@sanipassprivatetours.com
• Mobile / WhatsApp: +27 82 306 0000
• Telephone: +27 33 702 1846

Your cancellation takes effect on the date we receive your written request. We will confirm the cancellation and any refund due to you in writing.

2. Overland and multi-day
tours

Overland tours are confirmed with a 50% deposit, and the balance is due no later than 30 days before departure.

Because our mountain lodges and suppliers are booked and paid ahead on your behalf, bookings cancelled within 30 days of departure cannot be refunded. If you have not paid the balance by the due date, we may treat the booking as cancelled and this schedule will apply.

3. Day tours and activities

Day tours and activities are paid in full no later than 7 days before the tour date, or at the time of booking where an online booking option is offered.

4. Deposits

For overland tours, your 50% deposit is fully refundable if you cancel 30 or more days before departure, and non-refundable if you cancel within 30 days of departure, in line with the schedule above.

5. If we change or cancel your tour

If we have to cancel your tour, or make a major change that you do not accept, you may choose either a full refund of what you have paid to us for that tour, or an alternative date or tour of equivalent value where available. This does not cover costs you have arranged separately, such as flights, connecting transport, or other accommodation, which is why we strongly recommend comprehensive travel insurance.

Minor changes made for your safety or comfort, or for operational reasons such as weather or road conditions, do not qualify for a refund, as set out in our Terms and Conditions.

6. Weather, road conditions, and events beyond our control

Sani Pass and the Lesotho highlands are wild, high-altitude environments, and conditions can change quickly. Where weather, road or pass closures, or other events beyond our control affect a tour, we will always try to reschedule you or adjust the itinerary so that you still get the experience.

Where a tour cannot go ahead at all due to weather conditions we cannot refund but will try to reschedule at a suitable time for you.

7. No-shows, late arrivals, and unused services

We cannot offer a refund for a no-show, for arriving too late to join a tour, for leaving a tour early, or for any included service you choose not to use.

8. How refunds are paid

Approved refunds are paid in South African Rand (ZAR) through our third-party payment provider(s), back to the original card or payment method used for the booking. Approved refunds are generally processed within 24 hours. For international payments, and depending on the payment provider, it may take up to 14 days for the funds to reflect in your account.

Any bank or payment-processing fees, and any non-refundable amounts already paid to third-party suppliers on your behalf, may be deducted from a refund where applicable.

9. Payment queries and chargebacks

If you have any concern about a payment or a refund, please contact us first and we will do our best to resolve it quickly. Raising a chargeback with your bank before contacting us can delay a refund you may already be entitled to.

10. Contact us

• Email: info@sanipassprivatetours.com
• Telephone: +27 33 702 1846
• Mobile / WhatsApp: +27 82 306 0000